Residential Window Cleaning FAQs

What types of homes do you service?
We clean windows for single-family homes, condos, duplexes, townhomes, and multi-unit properties. We’re especially experienced with modern architecture, large sliding glass doors, and hard water buildup common in coastal neighborhoods.

Can you remove hard water stains or calcium buildup?
Yes. We offer professional hard water stain removal using specialized, non-abrasive products that restore your glass without scratching or damage.

How do you clean screens and tracks?
We remove all screens, clean them with a biodegradable solution, dry them, and reinstall them. We also vacuum and wipe the window tracks to remove dirt and debris.

How should I prepare for a window cleaning appointment?
Please move small items away from windows, raise blinds, and remove fragile items from windowsills. For interior cleanings, we'll need access to each room with windows.

Commercial Window Cleaning FAQs

What types of commercial properties do you clean?
We clean windows and building exteriors for:

• Storefronts and retail centers

• Gyms and fitness studios

• Office buildings

• Medical and dental practices

• Restaurants and cafés

• Property managers & HOAs

Can you clean windows on high-rise buildings?
We currently service buildings up to 3 stories using ladders and water-fed pole systems. For taller structures, we partner with certified rope-access technicians upon request.

Do you offer after-hours or weekend commercial service?
Yes. We work around your schedule to avoid business disruption. Early morning, late evening, and weekend slots are available for commercial clients.

Can you provide COIs and vendor onboarding documents?
Absolutely. We’re fully insured and experienced with onboarding through platforms like VendorCafe, NetVendor, and others.

Pressure Washing FAQs

What is the difference between pressure washing and soft washing?
Pressure washing uses high-pressure water to remove grime from hard surfaces like concrete and brick. Soft washing uses lower pressure with specialized detergents—perfect for siding, painted surfaces, and more delicate materials.

Is your pressure washing service safe for stucco and wood?
Yes. We assess every surface before starting. For stucco, we use soft washing. For wood decks and fences, we adjust pressure to prevent damage.

Can pressure washing help remove mold and algae?
Yes. Our pressure washing eliminates organic growth like algae, mold, mildew, and moss—especially important in shady or coastal areas like Venice and Marina del Rey.

Gutter Cleaning & Screen Repair FAQs

Do you offer seasonal gutter cleaning?
Yes. We recommend cleaning gutters twice a year—especially after fall and spring. We remove leaves, debris, and check downspouts for clogs.

Can you repair or replace torn window screens?
Yes. We offer on-site screen repair and re-meshing. For severely damaged screens, we can build custom replacements.

Booking, Pricing, and Payments

How do I get a quote for service?
Call or text (310) 363-0781, or use our online contact form. Most estimates are provided same-day and require no in-person visit.

What forms of payment do you accept?
We accept cash, check, Venmo, Zelle, and all major credit cards. Digital invoices are available for your convenience.

Do you charge travel fees or have a service minimum?
We do not charge travel fees within our service area. There is a $125 service minimum for all jobs.

Are discounts available for recurring service?
Yes. Clients who book monthly, quarterly, or biannual cleanings receive 10–20% off regular rates.

During and After Your Appointment

Will your team wear uniforms and shoe covers?
Yes. All Trip’s Window Services team members wear company-branded uniforms and shoe covers for interior jobs. We respect your space.

Will the cleaning disturb my pets or tenants?
We aim for a low-noise, low-disruption service. Let us know about pets or sensitive tenants ahead of time so we can plan accordingly.

How long will my service take?
Most residential window cleaning jobs take 2-3 hours. Commercial jobs and pressure washing can vary based on size and condition. We provide accurate time estimates before we begin.

Customer Satisfaction & Guarantee

What happens if I’m not satisfied with the service?
If anything doesn’t meet your expectations, we’ll return to fix it—free of charge. That’s our Trip’s Satisfaction Guarantee.

Do you have reviews I can read?
Yes! We’re proud to have 5-star ratings on Google and Yelp. Read reviews here.